When we say ‘we’ or ‘us’ in this policy, we mean The Happy Chuppah People Ltd. The Happy Chuppah People Ltd are a company registered with companies house with a registered address of:

The Happy Chuppah People Ltd
Walnut House
34 Rose Street
Wokingham
Berkshire
RG40 1XU

The information that we hold about you is fairly limited and we never ask for information that is not appropriate and necessary, and is not specifically required to manage your event to the desired standard that you expect from us.

We hold:

• Information that you provide to us such as your name, telephone number, email address and details about your event such as wedding date and venue plus any feedback we may receive from you about us; and
• Information about the services that we provide to you. For example, any products you have rented from us, when and where these were provided, what you paid for these services etc.

We may collect this information via phone, email, telephone or social media.

The information we collect about you may be used to:

• Make available our services to you;
• Process your booking;
• Issue invoices, take payment from you and issue hire terms relating to our products and services that you purchase from us;
• Contact third parties to facilitate your booking with us, such as venues, florists and wedding planners; and
• Contact you about your experience with us following the event you used our services and products for.

We may share information about you with third parties such as venues, florists and event planners with the sole purpose of planning your event – such as delivery times – so that we can provide a high quality of service that you expect from us. The only exception is where we use third party accounting software to issue invoices to you (your name and email address only). We do not share your personal information with any third parties not related to managing your event effectively, such as advertising or marketing agencies.

In the vast majority of circumstances, you have the right to access the personal information that we hold about you. If we agree that we are obliged to provide personal information to you, we will provide it to you free of charge. If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it. If you would like to exercise these rights, please contact us by email (info@thehappychuppahpeople.com).

You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances. If you would like to exercise this right, please contact us by email (info@thehappychuppahpeople.com).

We will retain a record of your personal information for a period of two years after which it will be deleted.

This site uses Cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, Cookies are used to retain user preferences and provide anonymised tracking data to third party applications like Google Analytics. As a rule, Cookies will make browsing our website much easier. Cookies help us to provide important features and functionality of our site. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable Cookies in your browser. You can use your browser to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your machine. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

We provide links to other suppliers websites on our own website. On an ad-hoc basis, we may also provide to you links to suppliers or services that you may benefit from when planning your event. These websites are not under our control. Therefore, we will not be liable to you for any issues arising in connection with their use of your information, the website content or the services offered to you by these websites. If you wish, you can check the privacy policy of these suppliers directly with them.

We do use social media to promote our services. If you engage with us on social media, such as when you ‘like’, ‘share’ or ‘comment’, your personal information may be visible to the providers of those social networks (and other users of these social media companies). We do not take responsibility for those other companies use of your personal information. If you wish, you can check the privacy policy of these social media providers directly with them.

We take security measures to protect your information including:

• implementing access controls to our information technology, such as security software, firewalls
  and password protection;
• limiting access to our buildings to those that we believe are entitled to be there;
• never sharing your personal information unless it is absolutely necessary to do so for your specific event; and
• destroying any printed copies of the event booking form (that you are required to complete
  when booking with us), immediately after your event has taken place.

If you would like to exercise one of your rights as set out above, or you have a question or a complaint in the way your personal information is processed, please contact us by email – info@thehappychuppahpeople.com.